What is KYC?
KYC, or "Know Your Customer," is a standard procedure mandated for licensed gambling companies. The KYC check involves identifying and verifying the customer's identity.
Why am I required to submit documents?
As a licensed and regulated casino, we must verify your identity at a specific stage. This measure is primarily in place to safeguard your funds, ensuring that any winnings are rightfully directed to you. Moreover, it allows us to confirm that the deposits into your account originate from legitimate sources.
What type of documents do you require?
To facilitate the verification process, we require the following documents:
ID: A government-issued photo ID such as a passport, driver's license, or national ID card. Ensure the ID is valid, unbroken, and, if applicable, provide a copy of both sides. Please ensure the images are clear, and all four corners of the document are visible.
Proof of Address: Submit a utility bill (electricity, water, etc.), bank statement, or an official government-issued letter dated within the last three months. You can upload a photo of the paper document or upload it as a PDF file. The document should display your name, address, issue date, and the company name/logo. Ensure all details are visible along with all four corners of the document.
Can I submit my documents proactively?
Absolutely, you can. Taking this initiative ensures that your gaming experience remains uninterrupted during routine checks.
How do I submit my documents?
Navigate to your account settings and select [Start Verification] to utilize the live photo and document upload feature.
💡Please be aware that the compliance team reserves the right to request additional documents if necessary.